Returns and refunds

 

Pursuant to Articles 64 et seq. of Legislative Decree 206/05, if the Customer is a consumer, they have the right to withdraw from the purchase contract free of charge for any reason, without having to provide an explanation and without any penalty.

To exercise this right, the Customer must contact Zenoni & Colombi customer service within 30 calendar days of receiving the goods, using one of the following methods:

  • By making a telephone request to +39 035 753434, providing Zenoni & Colombi with the order number, the products you wish to return, the beneficiary's first and last name, the bank and the IBAN code to be used for the refund;

  • By submitting a written request to the email address web@zenoniecolombi.com , providing Zenoni & Colombi with the order number, the products you wish to return, the beneficiary's first and last name, the bank and the IBAN code to be used for the refund;

  • Via the website www.zenoniecolombi.com in the "Your orders" section, by clicking on the order number for which you wish to make a return and completing the relevant request form, specifying the products you wish to return, the beneficiary's first and last name, the bank and the IBAN code to be used for the refund (this option is available only for orders for which the goods have already been received).

Although not required by law, to help us improve our service, we would appreciate a brief note explaining the reason for the withdrawal.

The right of withdrawal is subject to the following mandatory conditions:

  • The Customer must wait for a response to the withdrawal request from Zenoni & Colombi customer service;

  • Return shipping costs are free within Italy;

  • For returns made from abroad, shipping costs are not free: we invite Customers to contact our customer service directly to receive all the necessary instructions;

  • The right applies to the purchased product in its entirety. It is not possible to exercise the right of withdrawal for only part of the purchased product;

  • The right does not apply to made-to-measure or clearly personalized products, or products that cannot be reused for hygiene reasons;

  • The purchased goods must be intact and returned in their original packaging, complete with all parts. To limit damage to the original packaging, we recommend placing it inside a second box. In all cases, avoid affixing labels or adhesive tape directly to the product's original packaging;

  • The package must be sent to: Zenoni & Colombi (Returns Department), Via Raul Follerau, 8, 24027 Nembro BG (Italy);

  • Until receipt of the goods at our warehouse has been confirmed, shipping is the Customer's sole responsibility. Zenoni & Colombi accepts no liability whatsoever for damage to, or theft or loss of, goods returned using uninsured shipping.

The right of withdrawal is forfeited in full if the essential condition that the goods remain intact (packaging and/or contents) is not met, in cases where Zenoni & Colombi finds:

  • careless use of the goods that compromises their integrity, or use of any consumable materials;

  • missing original outer packaging and/or inner packaging;

  • missing components of the product (accessories, manuals, parts, ...);

  • damage to the product for reasons other than transportation.

If the right of withdrawal is forfeited, Zenoni & Colombi will make the product available for the customer to collect at the store at Via Raul Follerau, 8, 24027 Nembro BG (Italy).

Refund
After verifying the integrity of the packaging and/or its contents, Zenoni & Colombi will issue a credit note and refund the customer the full amount already paid within 10 business days of the goods being returned, using the original payment method or by bank transfer.