Frequently Asked Questions
I need help, how can I get in touch with you?
For any need, you can contact us in the following ways:
by e-mail at web@zenoniecolombi.com
by phone at the number +39 035 753434
on WhatsApp at the number +39 3519683600
by filling out our online form in the “Contacts” section
Account
How do I create an account?
Registering is simple and quick and allows you to access the history of past orders. You only need to fill in a few fields to create your account in no time. We will ask you only for the information necessary to make the buying process easier and faster. Signing up for our online shop is free and does not involve any purchase obligation.
How do I delete the account?
If you wish to delete your account, simply contact us in one of the following ways:
by e-mail at web@zenoniecolombi.com
by phone at the number +39 035 753434
on WhatsApp at the number +39 3519683600
by filling out our online form in the “Contacts” section
What can I do if I do not remember the password of my account?
If you no longer remember your password, go to the account section, click on "Forgot your password?" enter the email you registered with and click "Send." You will receive an email with the link to reset it.
Purchases
How do I make a purchase?
Once you have logged in with your account, scroll through the various product categories and choose your favourites. Add the items to your basket (you can always review all the products you have decided to buy before confirming). Once you have completed your selection, you can proceed with the payment. Choose a delivery address and a shipping method, and you are all set!
Can I add more products to my order after confirming it?
It is possible to change or add products to the order only if it has not yet been shipped. To change the order, you can contact us in the following ways:
by e-mail at web@zenoniecolombi.com
by phone at the number +39 035 753434
on WhatsApp at the number +39 3519683600
by filling out our online form in the “Contacts” section
I am having trouble completing the order. What can I do?
You can also complete your order by phone or email. To complete a non-online order, you can contact us in the following ways:
by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
by filling out our online form in the “Contacts” section
I am a representative of a company, how can I buy from you?
We specialize in large supplies for inns, eateries, nursing homes, gyms, wellness centers, and much more. Are you interested in purchasing duvets, blankets, and other items for your business? Contact us and we will provide you with all the information you need to offer you the best solution.
Are there items on sale?
We offer advantageous discounts on many selected items throughout the year. Visit the “Current Offers” page to discover all the active deals at the moment.
Are your products covered by a warranty?
Absolutely yes. We guarantee, depending on the case, 12 or 24 months of warranty from the date of delivery if the defect claimed by the customer constitutes a defect of conformity, as indicated by Legislative Decree 24/2002.
I did not find the product I need. Is it possible to have a custom-made item?
If you have not found the item you were looking for or it is not available in the size you need, you can contact us by e-mail or phone: we will assist you to offer you a tailor-made item for your needs.
I need to give a gift to a special person. Is it possible to customize an item you sell?
Of course! If you want to customize an item for yourself or a loved one, we have a tailor shop ready to create embroidery and finishing touches upon request. Contact us by phone or email to learn more.
Payment
What payment methods are accepted?
We accept payments by Visa, V PAY, MasterCard, Maestro cards, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, see the “Payment Methods” page.
How can I receive the invoice?
If you wish to receive the invoice, you can request it directly when placing the order, remembering to enter all the necessary personal details (VAT number, certified email, and unique code).
Shipping
What are the shipping times?
For shipments within Italy, delivery times are 1-2 working days from receipt of the order. For abroad, the times vary depending on the destination country. For more information, please see the page “Shipping costs and methods”.
How much does the delivery cost?
With an order of €50.01 or more (VAT included), shipping is free; otherwise, the cost is €4.99. For overseas shipping, the cost increases. See the “Shipping costs and methods” page for more specific information.
Where can I view the status of my order?
You can check the status of your order directly from your account. Once the shipment has been handed over to the carrier, you can track it through the carrier's own website.
Resolution
How can I request a return of the goods?
If you wish to make a return for one or more products, you have the right to request it free of charge within 30 days from the delivery date in the “Order History” section. You can request it by contacting our customer service (by phone, by e-mail, or by filling out the form in the “Contacts” section) and request the return for the product. Returns do not apply to products for which customizations have been requested. For more information on return conditions and procedures, please see the “Returns and refunds” page.