Returns and refunds

 

Pursuant to articles 64 and following of Legislative Decree 206/05, if the Customer is a consumer, they have the right to withdraw from the purchase contract free of charge for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the Customer, within 30 calendar days from the date of receipt of the goods, must contact Zenoni & Colombi customer service by choosing one of the following methods:

  • By telephone request at the number +39 035 753434, indicating to Zenoni & Colombi the order number, the products you wish to return, the beneficiary's full name, the bank, and the IBAN code through which the refund will be made;

  • By written request to the e-mail address web@zenoniecolombi.com indicating to Zenoni & Colombi the order number, the products you wish to return, the beneficiary's full name, the bank, and the IBAN code through which the refund will be made;

  • Through the website www.zenoniecolombi.com in the section "Your Orders", by clicking on the order number for which you wish to make a return and filling out the appropriate request form indicating the products you wish to return, the beneficiary's full name, the bank, and the IBAN code through which the refund will be made (this method is available exclusively for orders whose goods have already been received).

Although not required by law, in order to improve the service, a brief explanatory note of the reason for withdrawal would be appreciated.

The right of withdrawal is in any case subject to the following mandatory conditions:

  • The Customer must wait for the response to the withdrawal request from Zenoni & Colombi customer service;

  • Shipping costs for the return of goods are free for Italy;

  • For returns made from abroad, shipping costs are not free: we invite Customers to contact our customer service directly to receive all necessary instructions;

  • The right applies to the product purchased in its entirety. It is not possible to exercise withdrawal only on part of the purchased product;

  • The right does not apply to custom-made or clearly personalized products, or those that for hygiene reasons cannot be reused;

  • The purchased item must be intact and returned in the original packaging, complete in all its parts. To limit damage to the original packaging, we recommend placing it in a second box. In all cases, avoid placing labels or adhesive tapes directly on the original product packaging;

  • The package must be sent to: Zenoni & Colombi (Returns Office), Via Raul Follerau, 8, 24027 Nembro BG (Italy);

  • The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer. Zenoni & Colombi is not liable in any way for damage or theft/loss of goods returned with uninsured shipments.

The right of withdrawal fully expires, due to the lack of the essential condition of the integrity of the item (packaging and/or its contents), in cases where Zenoni & Colombi verifies:

  • negligent use of the item that has compromised its integrity, or the use of any consumable materials;

  • the lack of the external packaging and/or the original internal packing;

  • the absence of integral elements of the product (accessories, manuals, parts, ...);

  • damage to the product caused by reasons other than its transport.

In case of forfeiture of the right of withdrawal, Zenoni & Colombi will make the product available to the customer for its return at the store located at Via Raul Follerau, 8, 24027 Nembro BG (Italy).

Refund
After verifying the integrity of the package and/or its contents, Zenoni & Colombi will issue a credit note and refund the customer the full amount already paid, within 10 working days from the return of the goods, using the payment method used or bank transfer.