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Domande frequenti

How much does shipping cost?

Italy

  • Shipping cost: € 4,99 (VAT included)
  • Free shipping for orders over € 50,00 (VAT included)
  • Estimated delivery time: 1-2 business days from receipt of the order

European Union countries (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Spain, Sweden)

  • Shipping cost:
  • Estimated delivery time: 3-5 business days from receipt of the order

Other EU countries (Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary)

  • Shipping cost: € 48,99 (VAT included)
  • Estimated delivery time: 4-7 business days from receipt of the order

Switzerland

  • Shipping cost: € 60,00 (VAT included)
  • Estimated delivery time: 3-7 business days from receipt of the order

Canada, United States, Australia

  • Shipping cost: € 149,00 (VAT excluded)
  • Estimated delivery time: 4-7 business days from receipt of the order
What are the shipping times?

For shipments within Italy, delivery takes 1-2 business days from receipt of the order. For international shipments, delivery times vary depending on the destination country. For more information, see the page “Shipping costs and methods”.

Returns and refunds

If you wish to return one or more products, you have the right to request a free return within 14 days of the delivery date in the “Order history” section. After 14 days have passed, you can request it by contacting our customer service by phone, email, or by filling out the form in the “Contact” section and requesting a return for the product. Returns do not apply to products for which customizations have been requested. For more information on return conditions and procedures, please consult the “Returns and refunds” page.

Payment methods

We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, visit the “Payment methods” page.

I need assistance, how can I contact you?

For any needs, you can contact us in the following ways:

by e-mail at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
Using the site’s direct chat or by filling out our online form in the “Contact” section