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Domande frequenti

How much does the shipping cost?

Italy

  • Shipping cost: €4.99 (including VAT)
  • Free shipping for orders over €50.00 (including VAT)
  • Estimated delivery time: 1-2 business days from order receipt

European Union countries (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Spain, Sweden)

  • Shipping cost:
  • Estimated delivery time: 3-5 business days from order receipt

Other EU countries (Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary)

  • Shipping cost: €48.99 (including VAT)
  • Estimated delivery time: 4-7 business days from order receipt

Switzerland

  • Shipping cost: €60.00 (including VAT)
  • Estimated delivery time: 3-7 business days from order receipt

Canada, United States, Australia

  • Shipping cost: €149.00 (excluding VAT)
  • Estimated delivery time: 4-7 business days from order receipt
What are the shipping times?

For shipments within Italy, delivery times are 1-2 business days from order receipt. For international shipments, delivery times vary depending on the destination country. For more information, please see the “Shipping Costs and Methods” page.

Returns and refunds

If you want to make a return for one or more products, you have the right to request it free of charge within 14 days from the delivery date in the "Order History" section. After 14 days, you can request it by contacting our customer service (by phone, email, or by filling out the form in the "Contacts" section) and request the return of the product. Returns do not apply to products for which customizations have been requested. For more information on return conditions and procedures, please see the "Returns and Refunds" page.

Payment methods

We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, please visit the “Payment Methods” page.

I need assistance, how can I contact you?

For any needs, you can contact us in the following ways:

by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
Using the direct chat on the website or by filling out our online form in the “Contact” section