General informations

I need assistance, how can I contact you?

For any need you can contact us by e-mail at web@zenoniecolombi.com , by calling us on 035 753434 or by filling out our online form in the "Contacts" section.

Do you have social channels where I can follow you?

Yup! You can follow our official Facebook and Instagram social accounts, where we will post products, news and promotions.

Account

How do I create an account?

Registering is quick and easy. We will ask you only a few information, once confirmed you can proceed with your purchases! Subscription to our e-commerce is free and does not imply any obligation to purchase.

How do I delete my account?

If you wish to cancel your account, simply contact us by e-mail at web@zenoniecolombi.com , by calling us on 035 753434 or by filling out our online form in the "Contacts" section.

What can I do if I don't remember my account password?

If you no longer remember your account password, click here, enter the e-mail address you registered with and click "Recover password". You will receive an email with the link to reset it.

Shopping

How do i make a purchase?

Once logged in with your account, scroll through the various product categories and choose your favorites. Add the items to your cart, click the third icon at the top right of the site and then "Payment": you can review all the products you have decided to purchase and proceed with the payment. Choose a delivery address and a shipping method and that's it!

Can I add other products to my order after confirming it?

 If the shipment has not yet taken place, you can change your order and add other products: contact us by e-mail at web@zenoniecolombi.com , by calling 035 753434 or by filling out our online form in the "Contact" section.

I am having difficulty completing my order. How can I do?

You can also complete your order by telephone. Go to the "Your cart" section and select the "Telephone order" function. Just enter your name, a telephone contact and an e-mail address, we will contact you as soon as possible to complete the order together.

I am a representative of a company, how can I buy from you?

We specialize in large supplies for hotels, restaurants, retirement homes, gyms, spas and much more. Are you interested in purchasing duvets, blankets and other items for your business? Contact us and we will provide you with all the information you need to offer you the best solution.

Are there any items on offer?

We offer advantageous discounts on many selected items throughout the year. Visit the page "Current promotions" to find out all the offers active at the moment.

Do your products come with a warranty?

Absolutely yes. We guarantee, depending on the case, 12 or 24 months of guarantee from the date of delivery if the defect complained of by the customer constitutes a lack of conformity, as indicated by Legislative Decree 24/2002.

I haven't found the product I need. Is it possible to have a made-to-measure item?

If you have not found the item you were looking for or the size you need is not available, you can contact us by e-mail or by phone: we will assist you in offering you an article tailored to your needs.

I have to give a gift to someone special. Is it possible to customize an item you sell?

Of course! If you want to customize an item for yourself or a loved one, we have a tailor shop ready to create embroidery and finishing on request. Contact us by phone or email to find out more.

Payment

What payment methods are accepted?

We accept payments via Visa, V PAY, MasterCard, Maestro, via PayPal, Amazon Pay, bank transfer and cash on delivery. For more information, see the "Payment methods" page.

How can I receive the invoice?

If you wish to receive the invoice, you can request it at the time of purchase by writing it in the "Notes" field or by sending an e-mail to web @ zenoniecolombi. com by the end of the month the order was placed.

Spedizione

What are the shipping times?

For shipments to Italy, delivery times are 1-2 working days from receipt of the order, while for abroad the times are different depending on the country of destination. For more information, see the page “Shipping costs and methods”.

How much is shipping?

With an order equal to or greater than € 50.01 (VAT included) shipping is free, otherwise the cost is € 4.99. In the case of shipping abroad, the cost increases, consult the "Shipping costs and methods" page for more specific information.

Where can I view the status of my order?

You can check the status of your order by consulting the "Order history and details" page. Once the shipment has been entrusted to GLS, you can follow the tracking through the courier's website.

Reso

How can I request the return of the goods?

In case you want to make a return for one or more products, you have the right to request it free of charge within 14 days from the delivery date in the "Order history" section. Once 14 days have elapsed, you can request it by contacting our customer service (by phone, by e-mail or by filling out the form in the "Contact" section and requesting a return on the product. The return does not apply to products for which customizations have been requested. more information on terms and conditions of return, see the page "Returns and refunds".