Frequently Asked Questions
I need assistance, how can I contact you?
For any needs, you can contact us in the following ways:
by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
by filling out our online form in the “Contact” section
Account
How do I create an account?
Registering is simple and fast and allows you to access your past order history. You only need to fill in a few fields to create your account in no time. We will only ask for the information necessary to make the purchasing process easier and quicker. Signing up for our e-commerce is free and does not involve any purchase obligation.
How do I delete my account?
If you want to delete your account, simply contact us in one of the following ways:
by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
by filling out our online form in the “Contact” section
What can I do if I don't remember my account password?
If you no longer remember your password, go to the account section, click on "Forgot your password?", enter the email you registered with, and click "Send". You will receive an email with a link to reset it.
Purchases
How do I make a purchase?
Once you have logged in with your account, browse through the various product categories and choose your favorites. Add items to your cart (you can always review all the products you have decided to purchase before confirming). Once you have completed your selection, you can proceed with the payment. Choose a delivery address and a shipping method, and you’re all set!
Can I add more products to my order after confirming it?
You can modify or add products to the order only if it has not yet been shipped. To change the order, you can contact us in the following ways:
by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
by filling out our online form in the “Contact” section
I’m having trouble completing the order. What can I do?
You can also complete your order by phone or email. To place a non-online order, you can contact us in the following ways:
by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
by filling out our online form in the “Contact” section
I am a company representative, how can I purchase from you?
We specialize in large supplies for hotels, restaurants, nursing homes, gyms, wellness centers, and much more. Are you interested in purchasing duvets, blankets, and other items for your business? Contact us and we will provide you with all the information you need to offer you the best solution.
Are there items on sale?
We offer great discounts on many selected items throughout the year. Visit the “Current Promotions” page to discover all the active offers at the moment.
Are your products covered by a warranty?
Absolutely yes. We guarantee, depending on the case, 12 or 24 months of warranty from the delivery date if the defect reported by the customer constitutes a conformity defect, as indicated by Legislative Decree 24/2002.
I couldn't find the product I need. Is it possible to have a custom-made item?
If you haven’t found the item you were looking for or it’s not available in the size you need, you can contact us by email or phone: we will assist you in offering a custom item tailored to your needs.
I need to give a gift to a special person. Is it possible to customize an item you sell?
Sure! If you want to customize an item for yourself or a loved one, we have a tailor ready to create embroidery and finishes on request. Contact us by phone or email to learn more.
Payment
What payment methods are accepted?
We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, please visit the “Payment Methods” page.
How can I receive the invoice?
If you want to receive the invoice, you can request it directly when placing your order by remembering to enter all the necessary personal data (VAT number, certified email, and unique code).
Shipping
What are the shipping times?
For shipments within Italy, delivery times are 1-2 business days from order receipt. For international shipments, delivery times vary depending on the destination country. For more information, please visit the “Shipping Costs and Methods” page.
How much does shipping cost?
With an order of €50.01 or more (VAT included), shipping is free; otherwise, the cost is €4.99. For international shipping, the cost increases. Check the “Shipping Costs and Methods” page for more specific information.
Where can I view the status of my order?
You can check the status of your order directly from your account. Once the shipment has been handed over to the courier, you can track it through the courier's website.
Reso
How can I request a return for the merchandise?
If you wish to return one or more products, you have the right to request a free return within 30 days from the delivery date in the “Order History” section. You can request it by contacting our customer service (by phone, email, or by filling out the form in the “Contacts” section) and request the return for the product. Returns do not apply to products that have been customized. For more information on return conditions and procedures, please see the “Returns and Refunds” page.