FAQ

For any needs, you can contact us in the following ways:

by email at web@zenoniecolombi.com

by phone at +39 035 753434

on WhatsApp at +39 3519683600

by filling out our online form in the “Contacts” section

Yes! You can follow our official social media accounts on Facebook and Instagram, where we will share products, news, and promotions.

Registering is simple and quick, and gives you access to your past order history. Just fill in a few fields to create your account in no time. We’ll only ask for the information needed to make the purchasing process easier and faster. Signing up for our e-commerce site is free and does not entail any obligation to purchase.

If you wish to delete your account, simply contact us in one of the following ways:

by email at web@zenoniecolombi.com

by phone at +39 035 753434

via WhatsApp at +39 3519683600

by filling out our online form in the “Contact” section

If you no longer remember your password, go to the account section, click "Forgot your password?", enter the email address you used to sign up, and click "Send". You will receive an email with a link to reset it.

Once you have logged in with your account, browse the various product categories and choose your favorites. Add the items to your cart (you can always review all the products you have decided to purchase before confirming). Once you have finished choosing, you can proceed to payment. Choose a delivery address and shipping method, and you're all set!

You can modify or add products to your order only if it has not already been shipped. To modify your order, you can contact us in the following ways:

by email at web@zenoniecolombi.com

by phone at +39 035 753434

via WhatsApp at +39 3519683600

by filling out our online form in the “Contact Us” section

You can also complete your order by phone or email. To place a non-online order, you can contact us in the following ways:

by email at web@zenoniecolombi.com

by phone at +39 035 753434

on WhatsApp at +39 3519683600

by filling out our online form in the “Contact” section

We specialize in large-scale supplies for hotels, restaurants, nursing homes, gyms, wellness centers, and much more. Are you interested in purchasing duvets, blankets, and other items for your business? Contact us, and we will provide all the information you need to offer you the best solution.

We offer great discounts on many selected products throughout the year. Visit the “Current Promotions” page to discover all the offers currently available.

Absolutely. Depending on the case, we provide a 12- or 24-month warranty from the delivery date if the defect reported by the customer constitutes a lack of conformity, as set out in Legislative Decree No. 24/2002.

If you didn’t find the item you were looking for or it isn’t available in the size you need, you can contact us by email or phone: we’ll assist you in finding an item tailored to your needs.

Of course! If you would like to personalize an item for yourself or a loved one, we have a tailoring service ready to create embroidery and finishing touches upon request. Contact us by phone or email to find out more.

We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, visit the “Payment methods” page.

If you would like to receive an invoice, you can request it directly during the ordering process by remembering to enter all the necessary billing details (VAT number, certified email address, and unique code).

For shipments within Italy, delivery takes 1-2 business days from receipt of the order. For international shipments, delivery times vary depending on the destination country. For more information, see the page “Shipping costs and methods”.

For an order of € 50,01 € or more (including VAT), shipping is free; otherwise, the cost is € 4,99. For international shipping, the cost is higher. Visit the “Shipping costs and methods” page for more specific information.

You can check the status of your order directly from your account. Once the shipment has been handed over to the courier, you can track it through the courier's website.

If you wish to return one or more products, you are entitled to request a free return within 30 days of the delivery date in the “Order history” section. You can request it by contacting our customer service (by phone, email, or by filling out the form in the “Contact” section) and requesting the return of the product. Returns do not apply to products for which customizations have been requested. For more information on return conditions and procedures, please visit the “Returns and refunds” page.