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How much does shipping cost?

Italy

  • Shipping cost: € 4.99 (VAT included)
  • Free shipping for orders over € 50.00 (VAT included)
  • Estimated delivery time: 1-2 business days from order receipt

European Union countries (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Spain, Sweden)

  • Shipping cost:
  • Estimated delivery time: 3-5 business days from order receipt

Other EU countries (Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary)

  • Shipping cost: € 48.99 (VAT included)
  • Estimated delivery time: 4-7 business days from order receipt

Switzerland

  • Shipping cost: € 60.00 (VAT included)
  • Estimated delivery time: 3-7 business days from order receipt

Canada, United States, Australia

  • Shipping cost: € 149.00 (excluding VAT)
  • Estimated delivery time: 4-7 business days from order receipt
What are the shipping times?

For shipments within Italy, delivery times are 1-2 business days from order receipt. For international shipments, delivery times vary depending on the destination country. For more information, please visit the “Shipping Costs and Methods” page.

Returns and refunds

If you want to return one or more products, you have the right to request a free return within 14 days from the delivery date in the “Order History” section. After 14 days, you can request a return by contacting our customer service (by phone, email, or by filling out the form in the “Contact” section) and request the return for the product. Returns do not apply to products that have been customized. For more information on return conditions and procedures, please see the “Returns and Refunds” page.

Payment methods

We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, please visit the “Payment Methods” page.

I need assistance, how can I contact you?

For any needs, you can contact us in the following ways:

by email at web@zenoniecolombi.com
by phone at +39 035 753434
on WhatsApp at +39 3519683600
Using the live chat on the website or by filling out our online form in the “Contact” section