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Domande frequenti

How much does the delivery cost?

Italy

  • Shipping cost: € 4.99 (including VAT)
  • Free shipping for orders over € 50.00 (including VAT)
  • Estimated delivery time: 1-2 business days from order receipt

European Union countries (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Spain, Sweden)

  • Shipping cost:
  • Estimated delivery time: 3-5 business days from order receipt

Other EU countries (Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary)

  • Shipping cost: € 48.99 (including VAT)
  • Estimated delivery time: 4-7 business days from order receipt

Switzerland

  • Shipping cost: € 60.00 (including VAT)
  • Estimated delivery time: 3-7 business days from order receipt

Canada, United States, Australia

  • Shipping cost: € 149.00 (excluding VAT)
  • Estimated delivery time: 4-7 business days from order receipt
What are the shipping times?

For shipments within Italy, delivery times are 1-2 working days from receipt of the order. For abroad, the times vary depending on the destination country. For more information, please see the page “Shipping costs and methods”.

Returns and refunds

If you wish to make a return for one or more products, you have the right to request it free of charge within 14 days from the delivery date in the “Order History” section. After 14 days have passed, you can request it by contacting our customer service (by phone, email, or by filling out the form in the “Contacts” section) and request the return of the product. Returns do not apply to products for which customizations have been requested. For more information on return conditions and procedures, please see the “Returns and Refunds” page.

Payment methods

We accept payments by Visa, V PAY, MasterCard, Maestro cards, PayPal, Amazon Pay, Google Pay, Klarna, bank transfer, and cash on delivery. For more information, see the “Payment Methods” page.

I need help, how can I contact you?

For any need, you can contact us in the following ways:

by e-mail at the address web@zenoniecolombi.com
by phone at the number +39 035 753434
on WhatsApp at the number +39 3519683600
Using the direct chat on the site or by filling out our online form in the “Contacts” section