Faq

FAQ - ZENONI & COLOMBI

General info

We are a family company specialized in the production and selling of textiles and household linen. We also sell our products to companies in the catering, hospitality and nautical industry. Do you want to know more about us? Read our story in the “About us” page.
If you need to get in touch with us, don’t hesitate to give us a call at +39 035 753434 or send us an e-mail at info@zenoniecolombi.com. You can also use our contact form in the “Contact Us” section.
Yes! You can follow us on our official Facebook page and Instagram page.

Account

Signing up is fast and simple: click hereor visit the “My account” section. We’re going to ask you some information, then you can go on with your shopping! Signing up is completely free and is not conditional upon any obligation to purchase.
If you want to delete your account, you can request it by giving us a call at +39 035 753434 or by sending us an e-mail at info@zenoniecolombi.com You can also use our contact form in the “Contact Us” section.
If you don’t remember your password, click here, insert your e-mail address and click “Retrieve password”. You will receive an e-mail with a link to create a new password.

Purchase

Once you logged in your account, visit our e-shop and choose all your favourite products. Add the products to your cart, click the third icon on the upper side of the website and then click the “Check Out” button: you will see all the products you added to the cart and then you can proceed with the payment. Choose a delivery address and a shipping method. Done!
If we didn’t ship your order yet, it’s possible to add other products: give us a call at +39 035 753434 or send us an e-mail at info@zenoniecolombi.comYou can also request it using our contact form in the “Contact Us” section.
It’s possible to make a purchase by phone. In “Your shopping cart” section, select “Phone order: we’re going to ask you your full name, your phone number and your e-mail address, and you will be contacted as soon as possible.
We’re specialized in supplying companies such as hotels, restaurants, retirement homes, gyms, spas and many other indutries. Are you interested in purchasing our duvets, blankets and other products for your business? Contact us, we’ll give you all the information you need and create the best offer for you.
We offer discounts on many selected items throughout the year. Visit our “Ongoing promotions” page to find out all our ongoing offers.
Yes. We guarantee 12 or 24 months of warranty from the date of delivery if the defect alleged by the customer constitutes a lack of conformity.
If you didn’t find what you were looking for or the product size is out of stock, you can contact us by e-mail or phone: we’ll help you to find the best product for you.
Of course! If you’d like to have a customized product for you or someone else, our tailor’s will create embroideries on request. Contact us by e-mail or phone for further information.

Payment

We accept payments by credit/debit cards such as Visa, V Pay, MasterCard and Maestro, by PayPal, Amazon Pay and bank transfers. For further information, visit our “Payment methods” page.
If you’d like to receive the invoice for your order, you can request it at the check-out in the “Notes” section or by sending us an e-mail at info@zenoniecolombi.com by the end of the month in which the order was placed.

Shipping

Delivery times differ from country to country. Usually, it takes at least 3-5 days. For full information, please check our “Shipping & Delivery” page.
Shipping costs differ from country to country. For full information, please check our “Shipping & Delivery” page.
You can track your order in our “Order History” page. Once the shipment has been entrusted to the courier, you can track it on the courier’s website.

Return

If you want to demand a product return, you can request it in our “Order history” section within 14 days from the date of delivery. After 14 days, you can contact us by e-mail or using our contact form. You’ll be requested to send the product back to our warehouse.

Address:
ZENONI & COLOMBI
Via Raul Follerau, 8
24027 Nembro BG (Italy)

For full information, please check our “Returns & refunds” page.