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Domande frequenti

How much is shipping?

Italy

  • Shipping cost: €4.99 (VAT included)
  • Free shipping for orders over €50.00 (VAT included)
  • Estimated delivery times: 1-2 working days from receipt of order

European Union countries (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Portugal, United Kingdom, Spain, Sweden)

  • Shipping Cost:
  • Estimated delivery times: 3-5 working days from receipt of order

Other EU countries (Bulgaria, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary)

  • Shipping cost: €48.99 (VAT included)
  • Estimated delivery times: 4-7 working days from receipt of order

Swiss

  • Shipping cost: €60.00 (VAT included)
  • Estimated delivery times: 3-7 working days from receipt of order

Canada, United States, Australia

  • Shipping cost: €149.00 (VAT excluded)
  • Estimated delivery times: 4-7 working days from receipt of order
What are the shipping times?

For shipments to Italy, delivery times are 1-2 working days from receipt of the order. For foreign countries, however, the times are different depending on the country of destination. For more information, see the page “Shipping costs and methods”.

Returns and Refunds

If you want to make a return for one or more products, you have the right to request it free of charge within 14 days from the delivery date in the "Order history" section. Once 14 days have passed you can request it by contacting our customer service (by telephone, by e-mail or by filling out the form in the "Contacts" section and request a return on the product. The return does not apply to products for which customizations have been requested. For For further information on conditions and return methods, please consult the "Returns and refunds" page.

Payment methods

We accept payments via Visa, V PAY, MasterCard, Maestro, PayPal, Amazon Pay, Google Pay, Klarna cards, bank transfer and cash on delivery. For more information, see the " Payment Methods " page.

I need assistance, how can I contact you?

For any need you can contact us in the following ways:

by email at the address web@zenoniecolombi.com
by telephone on +39 035 753434
are whatsapp at the number +39 3519683600
Using the direct chat of the site or by filling out our online form in the "Contacts”